Frequently asked questions

Can I buy online and collect in-store?

Yes. You can select this option at the checkout. The benefit of doing the means that you know the item(s) will be in stock and ready for you to collect when you arrive.

What is your returns policy?

Whilst we do not offer refunds, we would be happy to exchange items or issue a credit note if you change your mind within 14 days of purchase. Items must be returned, unused and as sold and they must be in the original packaging (where possible). If you are looking to return items via post you will be responsible for any cost incurred. We would strongly recommend postal insurance for the item(s) as we cannot be held responsible for any damaged caused during transit. Once the goods have arrived back at the shop and have been checked, we will contact you and issue your credit note.

Will I need to sign for my item(s)?

If you have requested recorded delivery/signed for yes they will. As with most parcels they can normally be left in a secure place. However, please note, that once items have been delivered we can not longer be help responsible for them.

Can I upgrade my postage?

Yes. If you require your parcel sooner than our standard delivery, please do contact us before placing your order and we can get a cost for this.

How much do you charge for delivery?

Our flat rate in the UK of £5.99, and a European rate is normally £10.00 (Under 2kg), should you wish to ship outside of the UK please do contact us and we will be happy to help. Large items (mirrors, clocks, furniture etc) we normally ask to be collected from store, however should you wish to have these shipped please do contact us and we can obtain a quote from a courier.

How long does deliver take?

We do try to dispatch items as quickly as possible, however please do allow 3-5 working days (if you need your item sooner please just let us know). We post items are posted via myhermes. We cannot guarantee exact delivery dates. Again you are able to upgrade postage and are able to contact us direct to arrange this.

Do you do gift-wrapping?

Yes. This option can be selected at the checkout.

Can I place an order over the phone?

Yes. Not a problem.

What happens if my delivery arrives damaged?

We thoroughly check items before they are packaged. We are a small family run business and pack all items ourselves. Items will be packed to ensure to the best of our ability that they do not get damaged. In the event that your item does arrive damaged please contact us together with pictures of the packaging and damaged items within 5 days and we will come back to you sales@theloftdevon.co.uk